What sets us apart from other companies is that we provide services specifically for the real estate industry, by real estate professionals. We have multiple call centers and virtual assistants who are trained solely on the real estate industry. Whether they have real estate experience or not we have a 2-week internal training before they get training from your company. This gives us an unparalleled ability to quickly alter capacity to meet your needs, precisely matching agents to volume, and making our operations extremely efficient. In addition to our ability to meet your growing needs, we focuses on providing quality services and custom solutions to maximize our effectiveness in achieving your business objectives. 

We know and recognize that every company we work with has their own agenda. In an effort to form a long-term business relationship, we provide an extensive initial New Client Orientation (NCO) conference call.This NCO Process will define and outline your program and service requirements for us. After the NCO meeting the work begins working toward your goals. 

Our processes are custom tailored to provide you with the ability to change every aspect of the campaign throughout the entire development process. We strongly believe in collaboration and team involvement in the execution of your campaign. We integrate processes, people, technology and ultimately your goals to help guide us through the development and execution of your campaign.   

At the on-set of your campaign, you will be assigned a Client Services Manager who is a competent and professional resource for you. Your Client Services Manager will provide day-to-day contact to guide you through the execution of processes, quality assurance monitoring, analyzing the success of the campaign, interact with assistants to provide updates and feedback, and maintain contact with Senior Management and Supervisors. Instakap's processes are custom tailored to provide you with the ability to change every aspect of the campaign throughout the entire development process. We strongly believe in collaboration and team involvement in the execution of your campaign. We integrate processes, people, technology and ultimately your goals to help guide us through the development and execution of your campaign.

 Quality will always be our main objective at Instakap. Instakap has a strong quality program in place with a company-wide focus on ensuring that quality is a concern of each member of the company. Our quality process begins by identifying your perspective of quality and integrating our quality principles to obtain your business objectives. Our quality principles set the course for implementing Instakap's quality policy. We are committed to:

Exceeding our partner's expectations while meeting our business objectives

Being the recognized quality leader in our market space

Creating a program of education and training for constant employee improvement

Instilling a positive attitude in each individual

Monitoring and improving quality progress daily

At Instakap we work hard to continuously improve performance standards. Our team of seasoned professionals set performance goals and program objectives based on your expectations. Your needs as a client drive our program planning, implementation and execution of your teleservices campaign. Quality is a tradition at Instakap, and so is our dedication to your complete satisfaction. 

We believe that training at Instakap is the nucleus of both our success and our ability to perform for our client companies. We have instructor-led sessions facilitated by a train the trainer philosophy that utilizes an uplifting training model. Instakap training is both client and agent focused and we invite you to take an active role in the process. The transferring of information is a critical component of every successful call center campaign at Instakap. This approach to training gains buy-in and loyalty from our agents. Our goal is to make our virtual assistants an extension of your operation and acquire the necessary competency to exceed your needs.If Instakap is making calls for you - All scripting, call guide information, and rebuttals are to be provided by you and jointly developed and revised with Instakap.